SHIPPING & RETURNS
EU ORDERS UPDATE
We have successfully registered for the Import One Stop Shop (IOSS) which allows us to collect taxes on all EU orders under €150 (£125) at checkout. This avoids our EU customers being presented with any unexpected charges on delivery, and will speed up parcels being processed through customs when they reach their destination country.
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Orders over the €150 (£135) threshold are not part of this scheme and may incur import taxes and extra charges upon delivery.
We do pay the VAT in advance for orders under €150. But the customer may have to pay additional admin charges and customs duties.
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If you have any questions please do not hesitate to contact us and we will be happy to help.
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We’d like to explain how we work here at Wasted Heroes and when you should expect your order. We’re a small independent label and are proud of our hands-on personal approach by designing, printing, photographing and distributing all garments from our cosy Liverpool based studio.
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We use two printing methods, screen-printing and digital (DTG). Our more simple bold designs with less colours are usually screen-printed and the more detailed full colour images are digitally printed. Both methods we print in-house.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. We have also recently delved into the world of Digital Printing. This allows us to print full colour images with no limits.
Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. We have also recently delved into the world of Digital Printing. This allows us to print full colour images with no limits.
Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently.
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We use environmentally friendly water-based inks as opposed to harmful solvent based plastisol inks and are proud to do our bit for the environment.
All our full colour digital designs are printed on demand. Depending on how busy we are they can take between 2 to 7 working days for dispatch.
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We keep stock on all our t-shirts but on occasions when designs sell out or run low we need to screen-print more in-house which can take between 2 to 7 working days. We also screen-print all our sweatshirts and hoodies in-house with the same turn around time.All our full colour digital designs are printed on demand. Depending on how busy we are they can take between 2 to 7 working days for dispatch.
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We aim to have your order dispatched within 2 to 7 working days.
........Here’s how our Dispatching times work…
We print and dispatch orders everyday, but on occasions and during busy periods this may take a little longer. Hopefully this makes sense now!
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If you are ordering something for a present or a night out and want to be sure you will get it in time, please feel free to contact us or pop a note on your order and we’ll do our best to make sure you get it on time.
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UNITED KINGDOM - ROYAL MAIL
Sent via Royal Mail. For UK postage we charge a flat rate of £3.95 for orders up to £59.99, then free delivery if you spend £60 or more. 2 to 7 working days.
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........EUROPE - AIR MAIL TRACKED
£10.00. Free shipping on orders over £100. 5 to 10 working days.
We do pay the VAT in advance for orders under €150. But the customer may have to pay additional admin charges and customs duties.
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UNITED STATES - AIR MAIL TRACKED
£11.50 and sent via Air Mail. Free shipping on orders over £100. 5 to 10 working days.
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CANADA, AUSTRALIA & NEW ZEALAND - AIR MAIL
£12.50 and sent via Air Mail tracked. Free shipping on orders over £100. 5 to 10 working days.
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REST OF THE WORLD (Excludes South America and Mexico)
£12.50 and sent via Airmail tracked. Free shipping on orders over £100. 15-20 working days
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SOUTH AMERICA & MEXICO
All orders are sent tracked to these locations. £18.00 for orders up to £100. £26.00 for orders over £100. 15-20 working days
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RETURNS
We gladly accept returns and exchanges. Please contact us with your issue before sending the return. Only unworn, unwashed merchandise is eligible for return unless defective. Once your item arrives back, we will refund your payment less shipping costs or post out your replacement garment.
Returns
Email: info@wastedheroes.com
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We really like to get to know our customers and many have become good friends over the years. Feel free to get in touch with any questions or even just to show us your support. We really love doing this and want to keep our loyal customers happy.
Thanks for wearing Wasted Heroes!