SHIPPING & RETURNS
........We’d like to explain how we work here at Wasted Heroes and when you should expect your order. We’re a small independent label and are proud of our hands-on personal approach by designing, printing, photographing and distributing all garments from our cosy Liverpool based studio.
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We use two printing methods, screen-printing and digital (DTG). Our more simple bold designs with less colours are usually screen-printed and the more detailed full colour images are digitally printed. Both methods we print in-house.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. We have also recently delved into the world of Digital Printing. This allows us to print full colour images with no limits.
Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. We have also recently delved into the world of Digital Printing. This allows us to print full colour images with no limits.
Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently.
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We use environmentally friendly water-based inks as opposed to harmful solvent based plastisol inks and are proud to do our bit for the environment.
All our full colour digital designs are printed on demand. Depending on how busy we are they can take between 2 to 7 working days for dispatch.
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We keep stock on all our t-shirts but on occasions when designs sell out or run low we need to screen-print more in-house which can take between 2 to 7 working days. We also screen-print all our sweatshirts and hoodies in-house with the same turn around time.All our full colour digital designs are printed on demand. Depending on how busy we are they can take between 2 to 7 working days for dispatch.
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We aim to have your order dispatched within 2 to 7 working days.
........Here’s how our Dispatching times work…
We print and dispatch orders everyday, but on occasions and during busy periods this may take a little longer. Hopefully this makes sense now!
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If you are ordering something for a present or a night out and want to be sure you will get it in time, please feel free to contact us or pop a note on your order and we’ll do our best to make sure you get it on time.
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UNITED KINGDOM - ROYAL MAIL TRACKED SERVICE
£3.75 for orders up to £55
Free delivery for orders over £55
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........EUROPE - AIR MAIL TRACKED SERVICE
£10.75 for orders up to £100
Free delivery for orders over £100
VAT paid in advance for orders under €150. Customers may have to pay additional admin charges and customs duties.
See more info below regarding customs charges
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UNITED STATES - AIR MAIL TRACKED
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 5-10 working days from postage date
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CANADA, AUSTRALIA & NEW ZEALAND - AIR MAIL
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 5-10 working days from postage date......
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REST OF THE WORLD (Excludes South America and Mexico)
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 15-20 working days from postage date
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SOUTH AMERICA & MEXICO
£18 for orders up to £100
£26 for orders over £100
Estimated delivery in 15-20 working days from postage date
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EU CUSTOMS CHARGES
We have successfully registered for the Import One Stop Shop (IOSS) which allows us to collect taxes on all EU orders under €150 (£125) at checkout. This avoids our EU customers being presented with any unexpected charges on delivery, and will speed up parcels being processed through customs when they reach their destination country.
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Orders over the €150 (£135) threshold are not part of this scheme and may incur import taxes and extra charges upon delivery.
We do pay the VAT in advance for orders under €150. But the customer may have to pay additional admin charges and customs duties.
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If you have any questions please do not hesitate to contact us and we will be happy to help.
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RETURNS
We gladly accept returns and exchanges. Please contact us with your issue before sending the return. Only unworn, unwashed merchandise is eligible for return unless defective. Once your item arrives back, we will refund your payment less shipping costs or post out your replacement garment.
Email: info@wastedheroes.com
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We really like to get to know our customers and many have become good friends over the years. Feel free to get in touch with any questions or even just to show us your support. We really love doing this and want to keep our loyal customers happy.
Thanks for wearing Wasted Heroes!