In light of the uncertainty with the outbreak of COVID-19 (coronavirus), we want to reassure all our customers that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines. Our priority is the safety of our customers and employees.
Our site is still open 24/7 and business as usual. Orders are still going out daily but you may need to check with your local postal service for any interruptions or delays.
BREXIT : CUSTOMS/TAXES
As the UK has now left the European Union, orders heading to Europe are currently facing delays. All deliveries to the EU may take up to 4 weeks to be delivered as this will need to clear customs checks. Please allow additional time for the order to be delivered. Although we are stating 4 weeks we are getting reports back from customers on orders taking just the usual 10 business days.
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.
We’d like to explain how we work here at Wasted Heroes and when you should expect your order.
We’re a small independent label and are proud of our hands-on personal approach by designing, screen printing, photographing and distributing all garments from our cosy Liverpool based studio.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently. We use environmentally friendly water-based inks as opposed to harmful solvent based plastisol inks and are proud to do our bit for the environment.
We keep stock on all our t-shirts but on occassions when designs sell out or run low we need to screen-print more in-house which can take between 3 to 5 working days. We also screen-print all our sweatshirts and hoodies in-house with the same turn around time.
We aim to have your order dispatched within 2 to 5 working days.
We print and dispatch orders everyday, but on occasions and during busy periods this may take a little longer. Hopefully this makes sense now!
If you are ordering something for a present or a night out and want to be sure you will get it in time, please feel free to contact us or pop a note on your order and we’ll do our best to make sure you get it on time.
All UK orders are posted 1st Class Royal Mail and international orders via Royal Mail Airmail. UK orders take 1 to 2 working days to arrive and please allow 10-15 working days for international orders.
UK – Postage Cost
For UK postage we charge a flat rate of £2.50 for orders up to £30.00, then £3.50 for orders up to £44.99, then free delivery if you spend £45.00 or more.
Rest Of The World – Postage Cost (Excludes South America and Mexico)
For any other country we charge a flat rate of £6.50 for orders up to £54.99, then £9.50 for orders up to £94.99, and free delivery if you spend £95 or more.
We gladly accept returns and exchanges. Please contact us with your issue before sending the return. Only unworn, unwashed merchandise is eligible for return unless defective. Once your item arrives back, we will refund your payment less shipping costs or post out your replacement garment.
We really like to get to know our customers and many have become good friends over the years. Feel free to get in touch with any questions or even just to show us your support. We really love doing this and want to keep our loyal customers happy.
Thanks for wearing Wasted Heroes!