EU ORDERS UPDATE
We have successfully registered for the Import One Stop Shop (IOSS) which allows us to collect taxes on all EU orders under €150 (£125) at checkout. This avoids our EU customers being presented with any unexpected charges on delivery, and will speed up parcels being processed through customs when they reach their destination country.
Orders over the €150 (£135) threshold are not part of this scheme and may incur import taxes and extra charges upon delivery.
If you have any questions please do not hesitate to contact us and we will be happy to help.We’d like to explain how we work here at Wasted Heroes and when you should expect your order.
We’re a small independent label and are proud of our hands-on personal approach by designing, screen printing, photographing and distributing all garments from our cosy Liverpool based studio.
Screen printing is an art form we’re really passionate about and it’s the backbone of Wasted Heroes. Doing everything in-house gives us the freedom to experiment with design ideas or garment styles and release new designs more frequently. We use environmentally friendly water-based inks as opposed to harmful solvent based plastisol inks and are proud to do our bit for the environment.
We keep stock on all our t-shirts but on occasions when designs sell out or run low we need to screen-print more in-house which can take between 3 to 7 working days. We also screen-print all our sweatshirts and hoodies in-house with the same turn around time.
We aim to have your order dispatched within 2 to 5 working days.
We print and dispatch orders everyday, but on occasions and during busy periods this may take a little longer. Hopefully this makes sense now!
If you are ordering something for a present or a night out and want to be sure you will get it in time, please feel free to contact us or pop a note on your order and we’ll do our best to make sure you get it on time.
All UK orders are posted 1st Class Royal Mail and international orders via Royal Mail Airmail. UK orders take 1 to 2 working days to arrive and please allow 15-20 working days for international orders.
UK – Postage Cost
For UK postage we charge a flat rate of £2.50 for orders up to £30.00, then £3.50 for orders up to £44.99, then free delivery if you spend £45.00 or more.
£8.50 and sent via Airmail tracked. Free shipping on orders over £95
Rest Of The World – Postage Cost (Excludes South America and Mexico)
For any other country we charge a flat rate of £6.50 for orders up to £54.99, then £9.50 for orders up to £94.99, and free delivery if you spend £95 or more.
We gladly accept returns and exchanges. Please contact us with your issue before sending the return. Only unworn, unwashed merchandise is eligible for return unless defective. Once your item arrives back, we will refund your payment less shipping costs or post out your replacement garment.
We really like to get to know our customers and many have become good friends over the years. Feel free to get in touch with any questions or even just to show us your support. We really love doing this and want to keep our loyal customers happy.
Thanks for wearing Wasted Heroes!